Preparation time

The products in the store are made in standard sizes and held in stock. They are released for dispatch within 2–5 working days after order confirmation.

For bank-transfer payments the period starts on the working day the payment is credited to our account. If there is an unexpected stock issue we call you and propose a new date for your approval; if you do not accept, your payment is refunded in full.

Shipping method

Fire doors, riser doors and frames are heavy and bulky; they are not sent by standard parcel carrier but shipped on pallets through a freight company.

Products are palletised with corner protectors and stretch film, and the leaf surface is shipped with a protective film. We recommend removing the protective film only after installation is complete.

• Freight charge: [to be added before launch]
• Delivery is made to the nearest point the vehicle can reach. Carrying to upper floors, crane hire and internal handling are not part of the service.
• An authorised person must be present at the address to receive the goods; as the products are heavy, please arrange help for unloading.

What to do on delivery

Check the package in the presence of the carrier. If you see dents, holes, water damage or opened packaging, have the carrier draw up a DAMAGE REPORT before you accept the product.

For transit damage reported later without a damage report, liability has already passed from the carrier, which makes the claim hard to pursue. When a damage report has been drawn up, we replace the product free of charge.

Installation

Store sales cover supply of the product; installation is not included in the price. A technical data sheet with frame types and installation details is supplied with the product.

If you need installation support or a project-based solution, you can reach our project team on +90 212 605 05 77.

Undeliverable orders

Products that cannot be delivered because nobody is at the address or we cannot reach you are returned to the warehouse. We then contact you; the freight charge for the second delivery attempt is borne by the buyer.