Article 1 — Parties

SELLER: IQDOORS İnşaat A.Ş. · Address: [to be added before launch] · MERSIS no.: [to be added before launch] · Phone: +90 212 605 05 77 · E-mail: info@iqdoors.com.tr

BUYER: The person or organisation placing the order, whose details are declared on the checkout page.

This agreement is concluded electronically when the buyer ticks the confirmation box on the checkout page and completes the order.

Article 2 — Subject

The subject of this agreement is to set out the rights and obligations of the parties regarding the sale and delivery of the products the buyer orders electronically through EISENTÜR Store.

The agreement is governed by the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Article 3 — Product and price

The product name, fire-resistance rating, size, frame type, quantity and sale price are stated in the order summary, which forms an integral part of this agreement.

Prices shown in the store include VAT. The total amount, together with any freight charge, is shown to the buyer before the order is confirmed.

The contract price is in Turkish lira (TRY). Amounts shown when the store is set to US dollars or euros are indicative conversions at the day's Turkish Central Bank (TCMB) selling rate and are provided for information only; the TRY amount governs between the parties.

Freight charge: [to be added before launch]

Article 4 — Payment

Payment is made by bank transfer. The seller's bank details are sent to the buyer after the order is placed. Products are prepared once the payment has been credited to the seller's account.

When credit card payment is introduced, the transaction will run on the infrastructure of a licensed payment institution; card details are neither seen nor stored by the seller.

Article 5 — Delivery

Products are released for dispatch within 2–5 working days after order confirmation and completion of payment; in any event the delivery period does not exceed 30 days from the date the agreement is concluded.

Because the products are heavy and bulky they are shipped on pallets by freight carrier and delivered to the nearest point the vehicle can reach. Carrying to upper floors, crane hire and internal handling are outside the scope of the agreement.

The buyer is obliged to inspect the product on delivery and, if dents, holes, water damage or opened packaging are found, to have the carrier draw up a damage report before accepting the goods.

For orders that cannot be delivered because the buyer is not present at the address, the freight charge for the second delivery attempt is borne by the buyer.

Article 6 — Right of withdrawal

If the buyer is a consumer, they may withdraw from the agreement within 14 days of receiving the product without giving any reason and without paying any penalty.

Notice of withdrawal is given to info@iqdoors.com.tr or by phone on +90 212 605 05 77. The product must be sent back to the seller within 10 days of the notice.

To exercise the right of withdrawal the product must be unused, uninstalled, uncut and in its original packaging. In the event of withdrawal, the return freight cost is borne by the buyer.

Within 14 days of the returned product reaching the seller, the price is refunded by the method the buyer used to pay.

Because the products sold in the store are standard-size stock items, the Regulation's exemption for goods made to the consumer's specifications does not apply.

Article 7 — Defective goods

If the product is defective, the buyer may exercise the optional rights set out in article 11 of Law No. 6502.

The product's fire-resistance performance is valid when it is installed in accordance with the frame type and installation rules stated in the technical data sheet; consequences of installation contrary to those rules fall outside the scope of the certificate.

Article 8 — Force majeure

In the event of force majeure such as natural disaster, fire, epidemic, mobilisation, strike or extraordinary disruption of raw-material supply, the seller notifies the buyer without delay. The buyer has the right to cancel the order or to postpone it until the obstacle is removed; on cancellation, the amount paid is refunded within 14 days.

Article 9 — Personal data

Personal data shared by the buyer with the order is processed solely for the performance of the order and within the framework set out in the Privacy Notice (KVKK).

Article 10 — Dispute resolution

For disputes arising from this agreement, the Consumer Arbitration Committees at the buyer's place of residence have jurisdiction within the monetary limits set annually by the Turkish Ministry of Trade, and the Consumer Courts for disputes above those limits.

Article 11 — Entry into force

This agreement is deemed concluded and in force when the buyer confirms the order electronically. A copy of the agreement remains accessible to the buyer together with the order summary.